System Prompts

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Quick Start with Templates

1. Go to your assistant settings
2. Find the system prompt field
3. Click the “Templates” button nearby
4. Choose a template that matches your use case
5. Customize it for your needs

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Language Support

• Write the prompt in your preferred language
• Set the spoken language separately in assistant settings
• The AI will follow the prompt’s instructions while speaking in the selected language

• System prompt in English, spoken language set to Spanish
• System prompt in German, spoken language set to French
• System prompt in Chinese, spoken language set to English

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Why They Matter

• Shapes how the AI thinks and responds
• Defines conversation boundaries
• Provides essential knowledge
• Controls behavior and tone
• Determines handling of edge cases

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Key Components

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1. Role & Identity

You are a professional sales representative for [Company]. You specialize in [Product/Service] and have extensive knowledge of our offerings.

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2. Conversation Style

Maintain a friendly, professional tone. Use clear, concise language. Avoid technical jargon unless specifically asked.

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3. Key Information

Our main products are:
- Product A ($X/month): [features]
- Product B ($Y/month): [features]
Current promotion: 20% off first 3 months

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4. Behavioral Guidelines

- Always verify customer information before discussing account details
- Transfer to a human agent if the customer seems frustrated
- Don't make promises about delivery dates

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5. Response Framework

When asked about pricing:
1. First understand their needs
2. Present relevant package options
3. Explain the value proposition
4. Share any applicable discounts

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Best Practices

1. Be Specific
   • Clear instructions get better results
   • Include examples of good responses
   • Define what NOT to do
2. Structure Matters
   • Organize information logically
   • Use bullet points and sections
   • Keep related information together
3. Test and Iterate
   • Start with a basic prompt
   • Test various scenarios
   • Refine based on call recordings
   • Add handling for edge cases

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Common Mistakes

• Too Vague: “Be helpful and professional” (Not specific enough)
• Too Rigid: Scripting every possible response (Reduces natural flow)
• Information Overload: Including unnecessary details
• Missing Guidelines: Not specifying how to handle common situations

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Example Structure

# Role and Purpose
[Define who the AI is and its main goals]

# Core Knowledge
[Essential information about products/services]

# Conversation Guidelines
[How to interact with customers]

# Response Patterns
[How to handle specific situations]

# Limitations and Boundaries
[What the AI should NOT do]

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Testing Your Prompt

1. Make test calls covering:
   • Common scenarios
   • Edge cases
   • Difficult situations
   • Various customer personalities
2. Review and adjust:
   • Listen to call recordings
   • Check response accuracy
   • Verify tone consistency
   • Test knowledge retention

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Optimization Tips

• Start with Fast Engine for quick iterations
• Use call recordings to identify gaps
• Add examples of good/bad responses
• Include handling for unexpected questions